Effectiveness of the Electronic-Based Primary Care (P-Care) Service System at the Tapa Community Health Center, Bone Bolango Regency

Abstract

The aim of this research is to find out how effective the Primary Care electronic-based service system is at the Tapa Community Health Center, Bone Bolango Regency. This research uses a descriptive method with a qualitative approach. The research results use theory according to Martani and Lubis (1987) to measure the effectiveness of an organization through 3 approaches, namely, Source, Process and Target. The research results show that electronic-based services using the Primary Care application at the Tapa Community Health Center, Bone Bolango Regency are not yet effective. The implementation of this application experienced system problems which often had errors due to insufficient computer capacity to be used in the application, causing managers to anticipate services manually and double entry of patient data, in addition to that, the availability of resources, in this case the Primary Care application manager, was inadequate. This can be seen from the fact that the admin who manages the application does not match his area of ​​expertise, especially in relation to technology.