Performance of the Republic of Indonesia Ombudsman Representative Office of North Sulawesi Province in Preventing Maladministration in the Field of Education
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Abstract
Education is a basic service sector that is very important for the future of the nation, so it is the responsibility of the state to organize it optimally. However, in the practice of its implementation, maladministration is still found. This study aims to examine and analyze the performance of the Ombudsman of the Republic of Indonesia Representative Office of North Sulawesi Province in efforts to prevent maladministration in the field of education. This study uses a qualitative descriptive approach with primary and secondary data collection. The focus of the study refers to the theory of organizational performance which includes productivity, responsiveness, and responsibility. Data analysis techniques include data reduction, data presentation, and drawing conclusions. The results of the study indicate that from the productivity aspect, there is still a lack of human resources, lack of training, unavailability of a special budget, and limited facilities and infrastructure. From the responsiveness aspect, the Ombudsman has not been fully able to meet the needs of the community. However, from the responsibility aspect, the implementation of maladministration prevention has been in accordance with applicable provisions. In conclusion, despite various limitations, the performance of the Ombudsman in preventing maladministration in the field of education has been running in accordance with applicable regulations.
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